How far in advance do I need to book?
You can book as far in advance as you like. We operate on a first come first served basis. Some stock items like backdrops, drapes and post boxes we have limited stock levels of so we recommend you book as soon as possible to avoid disappointment.
How do I make a booking?
To book we will need you to complete and email back one of our booking forms. Once we have this back we will book you into our system and send you an invoice for the deposit. Once the deposit has been paid your date and order will be secured.
How much is the booking deposit?
We take a 20% deposit plus a refundable security deposit which secures your items and holds your date. We accept both BACs and cheque as payment and details of how this can be paid are included on your invoice.
What happens if I need to cancel my order?
Cancellation of an order will result in forfeit of your booking deposit and any monies paid. Unless your booking is cancelled within 14 days of initial payment and then booking deposit will be returned in full to comply with distance selling regulations.
Do you have public liability insurance?
We have a public liability insurance and are happy to send certificates through for you to any venue that requires a copy. We also have PAT Test, health & safety and food hygiene certificates where required.
Can we meet to discuss our requirements?
Yes, we have a small studio in Chatham where items can be viewed, or alternatively we can meet you at your venue or arranged destination ( travel charges may apply ). Viewing is strictly by appointment only.
Do you price match?
We are happy to take a look at any like for like quotations but please bear in mind we are a fully insured professional company and we do not compete with unregistered companies trading from home with poor quality stock.